Last updated: April 2026
All orders are handmade in the UK. We aim to print and dispatch within 48 hours of receiving your photos. During busy periods this may take slightly longer — we will notify you if there are any delays.
Standard UK delivery is 2–4 working days after dispatch. Shipping costs:
We ship internationally. International delivery is £7.99 flat rate, with estimated delivery of 5–14 working days depending on destination.
International customers are responsible for any customs duties or import taxes that may apply in their country.
We stand behind the quality of our magnets. If your order arrives damaged, defective, or significantly different from what you ordered, contact us within 14 days and we will either:
Please include a photo of the issue when contacting us so we can resolve it quickly.
Because our products are custom-made using your personal photos, we are unable to accept returns for change of mind. This is in accordance with the Consumer Contracts Regulations 2013, which exempt personalised goods from the standard 14-day cooling-off period.
However, if there is a genuine quality issue with your order, we will always make it right — see our Quality Guarantee above.
If your order has not arrived within 10 working days of dispatch (UK) or 21 working days (international), please contact us and we will investigate with the postal service. If the order cannot be located, we will reprint and reship at no additional cost.
For any shipping or returns queries, please get in touch via the form on our Corporate page.