Privacy Policy

Last updated: April 2026

1. What We Collect

When you place an order, we collect:

• Your name and delivery address
• Your email address
• Payment information (processed securely by Stripe — we never see or store your card details)
• Photos you upload for printing
• Any custom text you provide (names, dates, messages)

2. How We Use Your Information

We use your information solely to:

• Fulfil and deliver your order
• Send you order confirmation and dispatch notifications
• Contact you if there is an issue with your order
• Respond to enquiries you send us

We do not use your information for marketing unless you explicitly opt in. We will never sell or share your personal data with third parties for marketing purposes.

3. Photo Storage

Photos you upload are stored securely on Uploadcare's servers (our upload provider). They are used solely to fulfil your order and are deleted within 30 days of order completion. We do not use your photos for marketing, social media, or any other purpose without your explicit written permission.

4. Payment Security

All payments are processed by Stripe, a PCI-DSS compliant payment processor. We never see, store, or have access to your full card details. Your payment information is encrypted and handled entirely by Stripe.

5. Cookies

Our website uses essential cookies required for the shopping cart to function. We do not use tracking cookies, advertising cookies, or analytics that identify individual users.

6. Third-Party Services

We use the following third-party services to operate our business:

• Stripe — Secure payment processing
• Stripe — Payment processing
• Uploadcare — Photo upload and storage
• Netlify — Website hosting
• Formspree — Contact form submissions

Each of these services has their own privacy policy governing how they handle data.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us via the form on our Corporate page.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.