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Support & Policies

Welcome to Snapshot Magnets’ Support & Policies
This page brings together all the key information you need when shopping with us. From our Terms & Conditions and Privacy Policy to details about shipping, refunds, and customer support — everything is here in one place for your convenience.

We’ve designed this page to keep things clear, transparent, and easy to understand, so you know exactly how we operate and what to expect when you place an order with Snapshot Magnets. If you have any questions after reading through our policies, please don’t hesitate to get in touch — we’re always happy to help.

Terms and Conditions

Last updated: 01/09/2025

Welcome to Snapshot Magnets. By placing an order with us, you agree to the following Terms and Conditions. Please read them carefully before using our website or purchasing our products.

1. General Information

Snapshot Magnets (“we,” “our,” “us”) specializes in custom-made magnets. These Terms and Conditions govern all purchases made through our website and apply to all users worldwide.

2. Orders & Processing

  • All magnets are custom-made based on the photos and designs provided by you, the customer.

  • Once an order is placed, you will receive an email confirmation. Please review your details carefully; we are not responsible for errors submitted by the customer.

  • Processing times vary depending on order volume. Standard processing is usually 1–2 business days before shipment.

3. Shipping & Delivery

  • We ship worldwide. Shipping costs and delivery times vary by location and will be shown at checkout.

  • International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the buyer.

  • While we aim to deliver within the estimated timeframe, delays may occur due to customs, postal issues, or factors beyond our control. We are not liable for such delays.

4. Returns & Refunds

  • Because our magnets are custom-made, refunds and returns are only accepted in special cases (e.g., defective product, incorrect order, or damage during transit).

  • To request a return or refund, please contact us within 7 days of receiving your order with photos and details of the issue.

  • If approved, refunds will be processed to your original payment method.

5. Customer Responsibilities

  • You must have the legal right to use any photos, images, or designs you upload to Snapshot Magnets. By submitting them, you confirm that you own the rights or have permission to use them.

  • You agree not to submit unlawful, offensive, or copyrighted material without proper authorization.

6. Intellectual Property

  • All content on our website, including text, logos, product photos, and designs created by Snapshot Magnets, is protected by copyright and intellectual property laws.

  • You may not copy, reproduce, or distribute any of our content without prior written consent.

  • You retain ownership of the photos you upload, but by submitting them, you grant Snapshot Magnets a license to use them solely for the purpose of creating your custom product.

7. Limitation of Liability

  • Snapshot Magnets is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability shall not exceed the total purchase price of your order.

8. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. You and we may bring proceedings in the courts of England and Wales or (if you are a consumer) in the courts of your country of residence. Nothing in this clause affects your mandatory consumer rights.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting to our website.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
Email: Snapshotmagnets@hotmail.com
Business Address:Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB.

Terms and Conditions

Privacy Policy

Last updated: 01/09/2025

At Snapshot Magnets, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or purchase our products.

1. Information We Collect

We may collect the following information when you interact with our website or place an order:

  • Personal details (name, email address, phone number, billing/shipping address).

  • Payment information (processed securely by third-party payment providers – we do not store your full payment details).

  • Photos, images, or designs submitted for your custom products.

  • Website usage data (such as cookies, IP addresses, and browsing activity).

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders.

  • Provide customer support and respond to enquiries.

  • Improve our website, products, and services.

  • Send order updates, shipping notifications, and promotional offers (if you opt in).

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share it with:

  • Trusted service providers (payment processors, shipping carriers, IT support) strictly for business purposes.

  • Legal authorities if required by law.

4. International Orders

As we ship internationally, your data may be transferred to and processed in countries outside the UK. We ensure that adequate protections are in place when doing so.

5. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience, analyse traffic, and personalise content. You can disable cookies in your browser settings, though some website functions may not work properly.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill your order, provide customer service, and comply with legal requirements.

7. Security

We take appropriate security measures to protect your information from unauthorised access, alteration, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (UK & International Customers)

Depending on your location, you may have the right to:

  • Access, update, or correct your personal data.

  • Request deletion of your data.

  • Object to or restrict certain processing.

  • Withdraw consent for marketing communications.

To exercise these rights, please contact us at Snapshotmagnets@hotmail.com.

9. Children’s Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:
Snapshot Magnets
Email: Snapshotmagnets@hotmail.com
Business Address: Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB.

Privacy Policy
Refund Policy

Refund Policy

Last updated: 01/09/2025

At Snapshot Magnets, each product is custom-made to your request. Because of this, we can only offer refunds or replacements in specific cases.

1. Eligibility for Refunds or Replacements

We will gladly provide a refund or replacement if:

  • Your product arrives damaged or defective.

  • You received the wrong item.

  • There is a significant quality issue caused by us.

2. Non-Refundable Situations

Refunds or returns will not be offered if:

  • You change your mind after production has started.

  • The error was caused by incorrect information or photos you submitted.

  • Minor variations in colour, size, or design occur (these are part of the handmade/custom process).

3. Requesting a Refund

  • Contact us within 7 days of receiving your order.

  • Provide your order number and clear photos of the issue.

  • If approved, refunds will be issued to your original payment method within 5–10 business days.

4. Return Shipping

If a return is required, you may be responsible for shipping the item back to us unless the product was defective or an error was made on our part.

Shipping Policy

Last updated: 01/09/2025

We proudly ship worldwide. Please review our shipping terms before placing an order.

1. Order Processing

  • All magnets are custom-made. Standard processing time is 1–2 business days before dispatch.

  • You will receive a confirmation email once your order has been shipped.

2. Shipping Times

  • UK orders: usually 1–3 business days.

  • International orders: usually 1–2 weeks, depending on destination.

  • These are estimates only; actual delivery times may vary.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location.

  • International customers are responsible for any customs duties, taxes, or import fees.

4. Delays

We are not responsible for shipping delays caused by postal services, customs, or other factors beyond our control.

5. Incorrect Addresses

Please ensure your shipping address is accurate. We cannot be held responsible for items lost due to incorrect or incomplete addresses provided by the customer.

Shipping Policy

Snapshot Magnets Partner Program – Terms & Conditions

Last updated: 26/10/2025

Welcome to the Snapshot Magnets Partner Program. These Terms & Conditions outline the rules, responsibilities, and expectations that apply when you join and participate as a Snapshot Partner. By applying to or taking part in the program, you agree to comply with these terms in full.

For reference, our main website can be found at www.snapshotmagnets.co.uk.

1. Eligibility

To qualify for the Snapshot Magnets Partner Program, you must:

  • Be 18 years of age or older.

  • Operate an active social media account, website, or business that aligns with our brand.

  • Reside in a region where Snapshot Magnets ships.

  • Provide accurate and truthful details in your application.

Snapshot Magnets reserves the right to approve or decline applications at our discretion.

2. Partnership Overview

Approved Snapshot Partners will receive:

  • A unique referral link and/or promo code.

  • Access to approved brand assets and media.

  • The opportunity to earn commission or rewards for verified sales.

All commissions, rewards, or benefits are subject to verification and may vary by campaign or partner level.

3. Partner Responsibilities

As a Snapshot Partner, you agree to:

  • Represent Snapshot Magnets positively, honestly, and professionally.

  • Share only accurate information about our products.

  • Follow all advertising regulations, including those of the Advertising Standards Authority (ASA) and local laws.

  • Clearly disclose your partnership using terms such as “#ad” or “#partner.”

  • Avoid any content that is offensive, misleading, or harmful to the brand’s reputation.

4. Use of Brand Assets

You may only use marketing materials, logos, and images provided or approved by Snapshot Magnets.
Altering, reselling, or redistributing our intellectual property without written permission is strictly prohibited.

5. Commissions & Rewards

  • Partners earn commission or store credit on eligible purchases made via their assigned link or promo code.

  • Commissions are calculated on the final sale price (excluding VAT, shipping, and discounts).

  • Cancelled, refunded, or fraudulent orders are not eligible.

  • Snapshot Magnets reserves the right to adjust rates or cancel commissions for misuse or policy breaches.

6. Termination

Snapshot Magnets may suspend or terminate your participation if:

  • You breach these Terms & Conditions.

  • You engage in dishonest, unethical, or misleading promotion.

  • Your activity negatively affects the brand’s reputation.

  • You become inactive for an extended period.

You may leave the Partner Program at any time by contacting us in writing.

7. Limitation of Liability

Snapshot Magnets is not responsible for any indirect, incidental, or consequential damages resulting from participation in the Partner Program.
We do not guarantee specific results, income, or performance outcomes.

8. Changes to the Program

Snapshot Magnets may update, pause, or discontinue the Partner Program (including commission structures or promotional assets) at any time.
All updates will be published on www.snapshotmagnets.co.uk, and continued participation signifies acceptance of the revised terms.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be resolved exclusively in the courts of England and Wales.

10. Contact Us

For questions or concerns about the Partner Program, please contact:
📧 Email: snapshotmagnets@hotmail.com
🏢 Address: Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB
🌐 Website: www.snapshotmagnets.co.uk

Snapshot Magnets Partner Program – Terms & Conditions

Frequently Asked Questions (FAQ)

1. How do I place an order?

First, choose your magnet size and select how many you’d like, then complete your purchase through checkout. Once your order is confirmed, you’ll receive a secure link where you can upload your images for us to create your custom magnets.

2. Do you ship internationally?

Yes! We ship worldwide. Shipping costs are calculated at checkout. Please note that international orders may be subject to customs duties or taxes, which are the buyer’s responsibility.

3. How long does it take to receive my order?

  • Processing time: Usually 1–2 business days before shipping.

  • UK orders: Typically arrive within 1–3 business days after dispatch.

  • International orders: Typically arrive within 1–2 weeks, depending on your location.

4. Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking link (if available for your shipping method).

5. Do you accept returns or refunds?

Because our magnets are custom-made, we can only accept returns or refunds in specific cases (e.g., defective or incorrect products). Please see our Refund Policy for details.

6. What if my order arrives damaged?

Please contact us within 7 days of receiving your order with photos of the damage. We’ll happily arrange a replacement or refund if eligible.

7. What kind of photos work best for custom magnets?

Clear, high-resolution photos with good lighting work best. Avoid blurry or low-quality images, as this may affect print quality.

8. Do I retain ownership of my photos?

Yes. You own your photos. By uploading them, you grant us permission to use them only to create your custom product.

9. Can I cancel my order?

Orders can only be cancelled if production has not yet started. Please contact us as soon as possible if you need to cancel.

10. How can I contact you?

You can reach us at:
Email: Snapshotmagnets@hotmail.com
Address: Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB.

Frequently Asked Questions (FAQ)

Contact Us

We’d love to hear from you.
Whether you have a question about placing an order, need help with shipping, or just want to know more about our products, we’re here to help.

📩 Email

For all enquiries, please contact us at:
Snapshotmagnets@hotmail.com

📍 Business Address

Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB.

🕒 Response Time

We aim to respond to all emails within 24–48 hours (excluding weekends and holidays).

💬 Social Media

Follow and message us on:

Contact Us
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